FAQ - Setup & Login
Having issues setting up your new GXS account or logging in? We're here to help.
Here are some frequently asked questions on new account setup and log-in, and how you can reach out to us directly.
All slots for the GXS Savings Account are full! How can I sign up for early access for future slots?
Why can’t I apply with Singpass Myinfo?
Why can’t I apply for an additional GXS Savings Account for myself?
Why wasn’t my application for a GXS Savings Account approved immediately?
My device has no passcode protection, why can’t I register it?
My phone is jailbroken, why can’t I register it?
I tried to login with Singpass but I was unable to access my GXS account, what should I do?
I tried to reset my pin with Singpass or my NRIC but I was unable to access my GXS account, what should I do?
I did not receive an email OTP when trying to login using a new device, what should I do?
I did not receive an SMS OTP when I tried to log in to a new device. What should I do?
How do I contact GXS Support or get help?