GXS Bank
Card Rewards terms
These Rewards Terms (“Terms”) set out the terms and conditions that govern the relationship between GXS Bank Pte. Ltd. (the “Bank”, “us”, “we” or “our”) and the customer (“you” or “your”) and the rewards for services and products that we provide to you under these Terms.
Each section below contains specific rewards terms and conditions (each referred to as “Specific Terms”, and collectively referred to as the “Specific Terms”) which will apply to the provision of specific rewards for services and products by the Bank to you.
When the Bank introduces or agrees to provide you with new rewards for services or products, the Bank will inform you of the relevant Specific Terms that apply to the provision of such new rewards for services or products, and you agree that the relevant Specific Terms will apply to the provision of the relevant new rewards for a service or product by the Bank.
A. GXS Debit Card Rewards
This Section A (GXS Debit Card Rewards) sets out the terms and conditions on which the Bank provides you with the GXS Debit Card Rewards (“Debit Card Rewards”). The terms and conditions governing Debit Card Rewards apply to the debit card. Our provision of, and your use of, the Debit Card Rewards subject to the applicable terms and conditions governing debit cards.
1.1 To participate in the Debit Card Rewards, you:
- must have and maintain a debit card issued by the Bank; and
- must meet such other requirements that the Bank may specify from time to time.
1.2 Your participation in the Debit Card Rewards is subject to your savings account and debit card being active and in good standing (in the Bank’s sole determination) at the time of each Eligible Transaction and at the time of each Draw (each as defined below).
1.3 The Bank shall have the sole discretion to determine the savings accounts and debit card accounts eligible to participate in the Debit Card Rewards and shall be entitled to disqualify any debit card account eligible to participate in the Debit Card Rewards without reason, notice or liability to any person.
The table below sets out the meaning of the following capitalised words when used in these Terms.
“Cash Reward”
means a cash credit in Singapore dollars, of such value as shall be determined by us
“Draw” means each draw, conducted instantly and automatically upon and pursuant to an Eligible Transaction, for a Reward which will be determined electronically using the Bank’s methodology.
“Eligible Transaction” means a retail transaction of equal to or more than S$10.00 (or foreign currency equivalent) successfully charged to your debit card, but shall exclude the following transactions to or for:
1. any transaction classified under any of the following Merchant Category Codes (“MCC”):
2. bank, third-party mobile or payment wallets (including wallet top-ups);
3. securities, investment or brokerage platforms;
4. cryptocurrency platforms;
5. remittance services and/or platforms;
6. stored-value card top-ups;
7. gambling and betting service providers;
8. quasi-cash transactions and ATM withdrawals;
9. religious, political, charitable and social service organisations;
10. transactions on the Grab mobile application in Singapore;
11. cancelled, voided, disputed, reversed transactions;
12. any fees and charges imposed by the Bank or card association; and
13. any other categories or transactions which the Bank may exclude from time to time without prior notice or liability to any person.
Please note that the above is not an exhaustive list and is subject to changes from time to time.
A retail transaction charged to your debit card but which has yet to be posted to your debit card account shall not be considered as an Eligible Transaction.
Amounts charged in multiple transactions cannot and will not be combined to make up an Eligible Transaction.
“Reward”
means any reward from a list of rewards for Debit Card Rewards as determined and made available by the Bank from time to time.
3.1 When you perform an Eligible Transaction on your debit card, you are eligible to receive a Reward. Your Reward for the Eligible Transaction will be determined by a Draw. You will receive the Reward for the Draw instantly upon the Eligible Transaction. The Bank shall have the absolute discretion to postpone the awarding of the Reward for a reasonable period in the event of unforeseen circumstance, including any failure or delay in the transmission of any transaction by any party.
3.2 A notification of your Reward will be sent to you by push notification through a notification on the GXS app.
3.3.You are entitled to a maximum of one (1) Draw per Eligible Transaction, to receive a maximum of one (1) Reward.
4.1 Each Reward you receive will be in the form of a Cash Reward. You may view all Rewards you have received in the GXS app.
4.2 Each Cash Reward will be credited directly into your corresponding savings account (in the Main Account or any Saving Pocket(s), as the Bank will determine from time to time in our discretion). The Bank may credit Cash Rewards into your savings account after the maximum balance in your savings account has been reached.
4.3 The Bank is not responsible or liable for any goods or services that you may purchase from an individual, a merchant or other third party provider using your Reward, or the quality of any such goods or services. We are entitled to debit your savings account for the transaction amount, even if you do not receive the goods or services from the individual, merchant or third party provider, or the goods or services are not of satisfactory quality. If you do not receive the goods or services or the goods or services are not of satisfactory quality, you must approach the individual, merchant or other third party provider directly if you wish to seek recourse from them. Any dispute between you and the individual, merchant or other third party provider does not affect in any way your liability to us for the transaction amount, and you agree that we are entitled to debit the transaction amount in full from your savings account.
4.4 Rewards are non-negotiable, non-transferable or non-exchangeable for cash or credit. There shall be no refund or exchange for any unclaimed or unutilised Reward.
4.5 You must not split transactions in order to win more Rewards.
4.6 The Bank reserves the right to replace, exchange, vary or substitute any Reward with an item(s) of equivalent value at its sole discretion without prior notice or reason and without liability to any persons.
5.1 The Debit Card Rewards are available to you for your retail transactions for their personal use only. Should your spending be deemed by the Bank to be of commercial and/or non-personal use, the Bank reserves the right to refuse to award any Rewards. The Bank reserves the right to validate the nature of the transactions through any relevant merchants in arriving at this decision.
5.2 The Bank reserves the right at any time without giving any reason or notice you to claw-back, deduct, withdraw, or cancel any Reward awarded to you for instances of reversals, cancelled, void, disputed transactions or abuse of the Rewards programme, for any other reason whatsoever, and without any compensation or liability to you.
5.3 If the Bank at any time determines at its sole and absolute discretion that any of the requirements of the Debit Card Rewards were not met or complied with, the Bank reserves the right to recover any or all Rewards(s) by deduction from your savings account or any account you maintain with us.
5.4 If your savings account and/or debit card account is closed prior to the crediting of a Reward for any reason, or if an Eligible Transaction is reversed or refunded (in full or in part), the Reward that has yet to be credited will be forfeited notwithstanding that it was accrued under these Debit Card Rewards. Unused or unredeemed Rewards will be automatically cancelled and forfeited upon the closure of your savings account and/or debit card account for any reason.The claimed or unused Rewards shall not be transferable to any other person or card account.
5.5 The Bank’s records and decisions on all matters relating to the Debit Card Rewards (including but not limited to the eligibility of any person to participate in the Debit Card Rewards and the awarding of any Reward) shall be final, conclusive and binding on all customers. We are not obliged to entertain any correspondence.
5.6 The Bank’s decision on all matters relating to the Debit Card Rewards is final and binding on you. We are not obliged to entertain any correspondence.
5.7 The Bank is not responsible or liable for any Loss that you may incur as a result of us acting on any instruction that was not authorised by you or did not come from you, unless such Loss is caused by our gross negligence, wilful misconduct or fraud. “Loss” means any losses, damages, costs (including legal costs on a full indemnity basis), expenses, liabilities, taxes, charges, suits, proceedings, actions, claims, any other demands or remedies of any kind, whatsoever and however caused, whether arising under contract, tort or otherwise, and including any lost profits, earnings, business, goodwill or opportunity, whether or not foreseeable, and whether direct, indirect or consequential.
5.8 The Bank is not responsible for any failure or delay in the transmission of any transaction by any party, including acquiring merchants, merchant establishments or any telecommunication provider.
5.9 The Bank may add to, amend, modify or vary any or all of these Terms (including our fees and charges) at any time. Such addition, amendment, modification or variation will take effect on the date we specify. The Bank will notify you of any such addition, amendment, modification or variation. The Bank may introduce additional terms and conditions governing new features, services and products without giving you any advance notice. Nonetheless, we will use reasonable endeavours to provide you with 30 days' advance notice for any variation relating to our fees and charges and your liabilities or obligations, unless the addition, amendment, modification or variation is clarificatory in nature or required for compliance with Applicable Law (which may take effect immediately).
5.10 The prevailing Deposit Account Terms, Card Account Terms and any other applicable terms and conditions of the Bank (“Account Terms”) shall continue to apply. In the event of any inconsistency between these Terms and the Account Terms, these Terms shall, to the extent of such inconsistency, prevail in respect of matters relating to the Debit Card Rewards.
5.11 A third party who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce or enjoy the benefit of any provision of these Terms.
5.12 These Terms shall be governed by and interpreted in accordance with Singapore law, and you agree to submit to the exclusive jurisdiction of the Singapore courts.
5.13 Unless otherwise stated, this Programme is not valid with other offers, discounts, rebates, vouchers, privileges or promotions.
GXS Bank Pte. Ltd. (UEN: 202005626H)
GXS Debit Card Rewards
Cash Reward: A cash credit of up to S$5 credited directly into the Main Account of your corresponding GXS Savings Account
B. GXS FlexiCard Rewards
This Section B (GXS FlexiCard Rewards) sets out the terms and conditions on which the Bank provides you with the GXS FlexiCard Rewards (“FlexiCard Rewards”). The terms and conditions governing the FlexiCard Rewards apply to the FlexiCard. Our provision of, and your use of, the FlexiCard Rewards subject to the applicable terms and conditions governing the FlexiCard.
1.1 To participate in the FlexiCard Rewards, you:
- must have and maintain a FlexiCard issued by the Bank; and
- must meet such other requirements that the Bank may specify from time to time.
1.2 Your participation in the FlexiCard Rewards is subject to your FlexiCard account being active and in good standing (in the Bank’s sole determination) at the time of each Eligible Transaction and at the time of each Draw (each as defined below).
1.3 The Bank shall have the sole discretion to determine the FlexiCard account eligible to participate in the FlexiCard Rewards and shall be entitled to disqualify any FlexiCard account eligible to participate in the FlexiCard Rewards without reason, notice or liability to any person.
The table below sets out the meaning of the following capitalised words when used in these Terms.
“Cash Reward” means a cash credit in Singapore dollars, of such value as shall be determined by us
“Draw” means each draw, conducted instantly and automatically upon and pursuant to an Eligible Transaction, for a Reward which will be determined electronically using the Bank’s methodology.
“Eligible Transaction” means a retail transaction of equal to or more than S$10.00 (or foreign currency equivalent) successfully charged to your FlexiCard, but shall exclude the following transactions to or for:
1. any transaction classified under any of the following Merchant Category Codes (“MCC”):
2. bank, third-party mobile or payment wallets (including wallet top-ups);
3. securities, investment or brokerage platforms;
4. cryptocurrency platforms;
5. remittance services and/or platforms;
6. stored-value card top-ups;
7. gambling and betting service providers;
8. quasi-cash transactions and ATM withdrawals;
9. religious, political, charitable and social service organisations;
10. transactions on the Grab mobile application in Singapore;
11. cancelled, voided, disputed, reversed transactions;
12. any fees and charges imposed by the Bank or card association; and
13. any other categories or transactions which the Bank may exclude from time to time without prior notice or liability to any person.
Please note that the above is not an exhaustive list and is subject to changes from time to time.
A retail transaction charged to your FlexiCard but which has yet to be posted to your FlexiCard account shall not be considered as an Eligible Transaction.
Amounts charged in multiple transactions cannot and will not be combined to make up an Eligible Transaction.
“Excess Balance” has the meaning given to it in Clause C13.1 (Overpayment and Excess Balance) in Section C (GXS FlexiCard) of the Card Account Terms.
“Reward” means any reward from a list of rewards for Debit Card Rewards as determined and made available by the Bank from time to time.
3.1 When you perform an Eligible Transaction on your FlexiCard, you are eligible to receive a Reward. Your Reward for the Eligible Transaction will be determined by a Draw. You will receive the Reward for the Draw instantly upon the Eligible Transaction. The Bank shall have the absolute discretion to postpone the awarding of the Reward for a reasonable period in the event of unforeseen circumstance, including any failure or delay in the transmission of any transaction by any party.
3.2 A notification of your Reward will be sent to you by push notification through a notification on the GXS app.
3.3.You are entitled to a maximum of one (1) Draw per Eligible Transaction, to receive a maximum of one (1) Reward.
4.1 Each Reward you receive will be in the form of a Cash Reward. You may view all Rewards you have received in the GXS app.
4.2 Each Cash Reward will be credited directly into your FlexiCard account. The Bank reserves the right to not credit and forfeit any Cash Reward to your FlexiCard account if any Excess Balance limit (as may be determined by the Bank in its sole discretion) has been exceeded or if the crediting of any Cash Reward would cause such Excess Balance limit to be exceeded.
4.3 Cash Reward amounts of less than S$0.01 from a single Eligible Transaction will not be credited or accumulated.
4.4 The Bank is not responsible or liable for any goods or services that you may purchase from an individual, a merchant or other third party provider using your Reward, or the quality of any such goods or services. We are entitled to debit your FlexiCard account for the transaction amount, even if you do not receive the goods or services from the individual, merchant or third party provider, or the goods or services are not of satisfactory quality. If you do not receive the goods or services or the goods or services are not of satisfactory quality, you must approach the individual, merchant or other third party provider directly if you wish to seek recourse from them. Any dispute between you and the individual, merchant or other third party provider does not affect in any way your liability to us for the transaction amount, and you agree that we are entitled to debit the transaction amount in full from your FlexiCard account.
4.5 Rewards are non-negotiable, non-transferable or non-exchangeable for cash or credit. There shall be no refund or exchange for any unclaimed or unutilised Reward.
4.6 You must not split transactions in order to win more Rewards.
4.7 The Bank reserves the right to replace, exchange, vary or substitute any Reward with an item(s) of equivalent value at its sole discretion without prior notice or reason and without liability to any persons.
5.1 The FlexiCard Rewards are available to you for your retail transactions for your personal use only. Should your spending be deemed by the Bank to be of commercial and/or non-personal use, the Bank reserves the right to refuse to award any Rewards. The Bank reserves the right to validate the nature of the transactions through any relevant merchants in arriving at this decision.
5.2 The Bank reserves the right at any time without giving any reason or notice you to claw-back, deduct, withdraw, or cancel any Reward awarded to you for instances of reversals, cancelled, void, disputed transactions or abuse of the Rewards programme, for any other reason whatsoever, and without any compensation or liability to you.
5.3 If the Bank at any time determines at its sole and absolute discretion that any of the requirements of the FlexiCard Rewards were not met or complied with, the Bank reserves the right to recover any or all Rewards(s) by deduction from your FlexiCard account or any account you maintain with us.
5.4 If your FlexiCard account is closed prior to the crediting of a Reward for any reason, or if an Eligible Transaction is reversed or refunded (in full or in part), the Reward that has yet to be credited will be forfeited notwithstanding that it was accrued under these FlexiCard Rewards. Unused or unredeemed Rewards will be automatically cancelled and forfeited upon the closure of your FlexiCard account for any reason. The claimed or unused Rewards shall not be transferable to any other person or card account.
5.5 The Bank’s records and decisions on all matters relating to the FlexiCard Rewards (including but not limited to the eligibility of any person to participate in the FlexiCard Rewards and the awarding of any Reward) shall be final, conclusive and binding on all customers. We are not obliged to entertain any correspondence.
5.6 The Bank’s decision on all matters relating to the FlexiCard Rewards is final and binding on you. We are not obliged to entertain any correspondence.
5.7 The Bank is not responsible or liable for any Loss that you may incur as a result of us acting on any instruction that was not authorised by you or did not come from you, unless such Loss is caused by our gross negligence, wilful misconduct or fraud. “Loss” means any losses, damages, costs (including legal costs on a full indemnity basis), expenses, liabilities, taxes, charges, suits, proceedings, actions, claims, any other demands or remedies of any kind, whatsoever and however caused, whether arising under contract, tort or otherwise, and including any lost profits, earnings, business, goodwill or opportunity, whether or not foreseeable, and whether direct, indirect or consequential.
5.8 The Bank is not responsible for any failure or delay in the transmission of any transaction by any party, including acquiring merchants, merchant establishments or any telecommunication provider.
5.9 The Bank may add to, amend, modify or vary any or all of these Terms (including our fees and charges) at any time. Such addition, amendment, modification or variation will take effect on the date we specify. The Bank will notify you of any such addition, amendment, modification or variation. The Bank may introduce additional terms and conditions governing new features, services and products without giving you any advance notice. Nonetheless, we will use reasonable endeavours to provide you with 30 days' advance notice for any variation relating to our fees and charges and your liabilities or obligations, unless the addition, amendment, modification or variation is clarificatory in nature or required for compliance with Applicable Law (which may take effect immediately).
5.10 The prevailing Card Account Terms and any other applicable terms and conditions of the Bank (“Account Terms”) shall continue to apply. In the event of any inconsistency between these Terms and the Account Terms, these Terms shall, to the extent of such inconsistency, prevail in respect of matters relating to the FlexiCard Rewards.
5.11 A third party who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce or enjoy the benefit of any provision of these Terms.
5.12 These Terms shall be governed by and interpreted in accordance with Singapore law, and you agree to submit to the exclusive jurisdiction of the Singapore courts.
5.13 Unless otherwise stated, this Programme is not valid with other offers, discounts, rebates, vouchers, privileges or promotions.
GXS FlexiCard Rewards
Cash Reward: A cash credit of up to S$3 credited directly into your FlexiCard account
C. GXS Credit Card Rewards
This Section C (GXS Credit Card Rewards) sets out the terms and conditions on which the Bank provides you with the GXS Credit Card Rewards (“Credit Card Rewards”). The terms and conditions governing the Credit Card Rewards apply to the GXS Credit Card. Our provision of, and your use of, the Credit Card Rewards subject to the applicable terms and conditions governing the GXS Credit Card.
1.1 To participate in the Credit Card Rewards, you:
- must have and maintain a credit card issued by the Bank; and
- must meet such other requirements that the Bank may specify from time to time.
1.2. Your participation in the Credit Card Rewards is subject to your credit card account being active and in good standing (in the Bank’s sole determination) at the time of each eligible transaction and at the point of crediting of each Reward (as defined below).
1.3. The Bank shall have the sole discretion to determine the credit card account eligible to participate in the Credit Card Rewards and shall be entitled to disqualify any credit card account eligible to participate in the Credit Card Rewards without reason, notice or liability to any person.
1.4. If you voluntarily terminate your credit card account or have your credit card account terminated by the Bank, at any time for any reason, you will be disqualified from participating in the Credit Card Rewards. On termination of a credit card account, any unutilised Credit Card Rewards and any Credit Card Rewards that have not been credited to you shall be automatically cancelled, forfeited and no longer be available to you. The Credit Card Rewards shall not be transferable to any other account maintained by you.
2.1. The table below sets out the meaning of the following capitalised words when used in these Terms.
“Base Cashback”
means the cashback credited to your credit card account in respect of and at the end of each monthly billing cycle in accordance with these Credit Card Rewards.
“Base GrabCoins Reward”
means a reward of GrabCoins or such other loyalty unit of the Grab loyalty programme credited to your Grab account in respect of each Eligible Grab Transaction, in accordance with these Credit Card Rewards.
“Bonus GrabCoins Reward”
means a reward of GrabCoins or such other loyalty unit of the Grab loyalty programme credited to your Grab account after you have made the Minimum Spend and Minimum Grab Spend, in accordance with these Credit Card Rewards.
“Eligible Cashback Transaction”
means a retail transaction successfully charged to your credit card in Singapore dollars, where an authorisation request for such retail transaction has been successfully received and approved by the Bank prior to it being charged to your credit card, but shall exclude the following transactions to or for:
1. any Eligible Grab Transaction as defined in these Terms;
2. any transaction denominated in a currency other than Singapore dollars;
3. any transaction processed overseas in Singapore dollars;
4. any transaction classified under any of the following Merchant Category Codes (“MCC”):
5. bank, third party mobile or payment wallets (including wallet top-ups);
6. any top-ups or payment of funds to any prepaid cards and any prepaid accounts including without limitation, any top-ups or payment of funds to the following accounts or any other accounts as we may specify from time to time:
- Grab
- GrabPay
- YouTrip
- ShopeePay
- Dash
- Razer Pay
- NETS Flashpay
- EZ-Link
- Transit Link;
7. any AXS or SAM transactions;
8. any transaction made with the following transaction descriptions as we may specify from time to time: AMAZE;
9. any transaction related to cryptocurrencies;
10. any transactions related to stock exchanges, cryptocurrency exchanges, any other exchanges;
11. securities, investment or brokerage platforms;
12. cryptocurrency platforms;
13. remittance services and/or platforms;
14. stored-value card top-ups;
15. gambling and betting service providers;
16. quasi-cash transactions and ATM withdrawals;
17. religious, political, charitable and social service organisations;
18. transactions on the Grab mobile application in Singapore;
19. any transaction that was subsequently cancelled, voided, disputed, refunded or reversed for any reason;
20. instalment payment plan purchases, preferred payment plans, balance transfer, fund transfer, cash advances;
21. any fees or charges imposed by the Bank or card association (including but not limited to annual card fees, service fees, interest charges, card issuance and card replacement fees, overlimit fees, administrative fees, finance charges, and/or late fees and other miscellaneous fees and charges); and
22. any other categories or transactions which the Bank may exclude from time to time without prior notice or liability to any person.
Please note that the above is not an exhaustive list and is subject to changes from time to time.
A retail transaction charged to your credit card but which has yet to be posted to your credit card account may not be considered as an Eligible Cashback Transaction.
Amounts charged in multiple transactions cannot and will not be combined to make up an Eligible Transaction.
“Eligible Grab Transaction”
means a retail transaction for Grab Transport, Food, Mart and Express on the Grab mobile application successfully charged to your credit card, where an authorisation request for such retail transaction has been successfully received and approved by the Bank prior to it being charged to your credit card, but shall exclude the following transactions to or for:
1. bank, third-party mobile or payment wallets (including wallet top-ups);
2. cancelled, voided, disputed, refunded, reversed transactions;
3. any fees and charges imposed by the Bank or card association;
4. and any other categories or transactions which the Bank may exclude from time to time without prior notice or liability to any person.
A retail transaction charged to your credit card but which has yet to be posted to your credit card account may not be considered as an Eligible Grab Transaction.
“Eligible Singtel Transaction”
means a retail transaction successfully charged to your credit card in Singapore dollars, where an authorisation request for such retail transaction has been successfully received and approved by the Bank prior to it being charged to your credit card, to or for any transaction classified under MCC 4814 by any of the following merchants:
- BS WHATSAPP BOT
- WWW.SINGTELSHOP.COM
- SINGTEL SME ESHOP
- SINGTEL DIGITAL SALES
- EMS
- SINGTEL PRE-AUTH (MYBILL)
- SINGTEL MYACCOUNT
- SINGTEL (Others Batch)
- SINGTEL CAST
- MYSINGTELAPP STBILL
- SINGTEL NCE APPLICATION
- Singtel PLAN SALE
- SINGAPORE TELECOMMUNICATI
Please note that the above is not an exhaustivelist and is subject to changes from time to time.
A retail transaction charged to your credit card but which has yet to be posted to your credit card account may not be considered as an Eligible Singtel Transaction.
“Excess Balance"
has the meaning given to it in Clause D13.1 (Overpayment and Excess Balance) in Section D (GXS Credit Card) of the FlexiCredit Terms.
“GrabCoins Reward”
means a reward of GrabCoins or such other loyalty unit of the Grab loyalty programme credited to your Grab account in respect of each Eligible Grab Transaction, in accordance with these Credit Card Rewards. GrabCoins are not a digital payment token, e-money or legal tender. GrabCoins have no cash value and are non-refundable, and cannot be exchanged for currency or transferred for value.
“Minimum Grab Spend”
means the minimum aggregate amount in Eligible Grab Transactions on your GXS Credit Card during your monthly billing cycle, as defined in Clause C4.2.1.
“Minimum Spend”
means the minimum aggregate amount in Eligible Cashback Transactions on your GXS Credit Card during your monthly billing cycle, as defined in Clause C3.1.
“Reward”
means any reward for Credit Card Rewards as determined and made available by the Bank from time to time.
“Singtel Cashback”
means the cashback awarded for Eligible Singtel Transaction(s) and credited to your credit card account in respect of and at the end of each monthly billing cycle in accordance with these Credit Card Rewards.
3.1 When you charge at least a minimum aggregate amount of S$500 in Eligible Cashback Transactions on your GXS Credit Card during your monthly billing cycle (“Minimum Spend”), you are eligible to receive Base Cashback calculated at 1.75% of the total Eligible Cashback Transaction amount for that billing cycle.
3.2 If you do not meet the Minimum Spend requirements during a monthly billing cycle, you will not receive Base Cashback for the monthly billing cycle, even if you had charged Eligible Cashback Transactions on your GXS Credit Card.
3.3 There is no cap on the amount of Base Cashback that you can earn each billing cycle.
3.4 Base Cashback will be calculated based on the total Eligible Cashback Transaction(s) which are charged and posted to your credit card account by the last day of your billing cycle, and will be rounded up to the nearest cent. The Bank is not responsible or liable for any late submission of an Eligible Cashback Transaction by any merchant or for any reason whatsoever.
3.5 Base Cashback for each billing cycle will be credited directly into your credit card account by the first day of your next billing cycle.
3.6 The Bank reserves the right to not credit and forfeit any Base Cashback to your credit card account if any Excess Balance limit (as may be determined by the Bank in its sole discretion) has been exceeded or if the crediting of any Base Cashback would cause such Excess Balance limit to be exceeded.
3.7 The determination of the Base Cashback awarded is at the Bank’s discretion, and the Bank may amend or vary the percentage of the Base Cashback and/or Minimum Spend from time to time at its sole discretion.
3.8 If your credit card account is closed prior to the crediting of the Base Cashback for any reason, or if Eligible Cashback Transactions are reversed or refunded, the Base Cashback that has yet to be credited will be forfeited notwithstanding that it was accrued within the billing cycle.
3.9 Adjustments will be made to the Base Cashback if there are any unposted, voided, cancelled, disputed and/or reversed transactions for any reason, including those arising from returned goods or services, billing disputes, or any other reason at the sole discretion of the Bank.
3.10 Base Cashback may be used to offset your future credit card account debits and cannot be transferred, withdrawn as cash or used to offset payments such as fund transfers, tax payments, financial charges, late charges, fees and other outstanding balances.
4.1 When you charge an Eligible Grab Transactions on your GXS Credit Card in Singapore and outside Singapore, you are eligible to receive a reward of GrabCoins of a value equivalent to a specified percentage of the corresponding monetary value of the Eligible Grab Transaction (“GrabCoins Reward”). Each GrabCoins Reward is calculated by multiplying the value of the Eligible Grab Transaction by the applicable percentage, rounding this result down to the nearest cent, and then converting this resulting amount into GrabCoins at Grab's prevailing rate.
4.2 Eligible Grab Transactions in Singapore
4.2.1 You will receive GrabCoins Rewards for Eligible Grab Transactions in Singapore on a tiered basis, based on your Eligible Grab Transaction and Eligible Cashback Transaction amounts within each monthly billing cycle, in the following manner:
- Tier 1 – GrabCoins Reward of 3% back in GrabCoins:
You will receive a GrabCoins Reward of 3% back in GrabCoins for each Eligible Grab Transaction charged on your GXS Credit Card (“Base GrabCoins Reward”) under Tier 1; or - Tier 2 – GrabCoins Reward of 5% back in GrabCoins:
After you meet the spend requirements for Tier 2, which are:- meet the Minimum Spend for Eligible Cashback Transactions; and
- charge at least a minimum aggregate amount of S$500 (but less than S$1,000) in Minimum Grab Spend for Eligible Grab Transactions,
you will receive a GrabCoins Reward of 5% back in GrabCoins for each Eligible Grab Transaction, comprising the Base GrabCoins Reward and a bonus 2% back in GrabCoins (“Bonus Grabcoins Reward”); or
- Tier 3 – GrabCoins Reward of 10% back in GrabCoins:
After you meet the spend requirements for Tier 2, which are:- meet the Minimum Spend for Eligible Cashback Transactions; and
- charge at least a minimum aggregate amount of S$1,000 in Minimum Grab Spend for Eligible Grab Transactions,
you will receive a GrabCoins Reward of 10% back in GrabCoins for each Eligible Grab Transaction, comprising the Base GrabCoins Reward and a bonus 7% back in GrabCoins (“Bonus Grabcoins Reward”).
4.2.2 You will automatically become eligible for the next GrabCoins Reward tier from and including the first transaction after you meet the Minimum Grab Spend of a tier. This means that you will receive the bonus 2% back in GrabCoins for the first Eligible Grab Transaction after you meet the spend requirements for Tier 2, and the bonus 8% back in GrabCoins for the first transaction after you meet the spend requirements for Tier 3.
4.2.3 For reference and illustration purposes only:
4.2.4 The GrabCoins Reward (i.e. the Base GrabCoins Reward and, if applicable, the Bonus GrabCoins Rewards) for an Eligible Grab Transaction in Singapore will be credited upon the Eligible Grab Transaction.
4.2.5 If you do not meet both the Minimum Spend and Minimum Grab Spend requirements during a billing cycle, you will not receive Bonus GrabCoins Rewards for that billing cycle, even if you had charged Eligible Grab Transactions on your GXS Credit Card or met either one of the Minimum Spend or Minimum Grab Spend requirements.
4.3 Eligible Grab Transactions outside Singapore:
4.3.1 You are eligible to receive a GrabCoins Reward of 10% back in GrabCoins for each Eligible Grab Transaction charged on your GXS Credit Card outside Singapore.
4.3.2 The GrabCoins Reward for an Eligible Grab Transaction outside Singapore will be credited upon the Eligible Grab Transaction.
4.4 To receive the GrabCoins Rewards, you must first enrol or already be enrolled with Grab, be an eligible user of Grab to receive GrabCoins and link your GXS Credit Card to your own personal Grab account. If you are not an eligible user of Grab to receive GrabCoins, or your GXS Credit Card is not linked to the Grab app, then any GrabCoins Rewards you would otherwise be eligible to receive shall be forfeited. No GrabCoins Rewards will be awarded retroactively.
4.5 The GrabCoins Rewards will be fulfilled and credited by Grab, directly into the Grab account on which you charged an Eligible Grab Transaction on your GXS Credit Card, subject to the applicable terms and conditions of Grab. The Bank is not responsible or liable for any late submission of an Eligible Grab Transaction by Grab or any merchant or for any reason whatsoever. Notwithstanding any crediting timelines stated herein, the Bank shall have the absolute discretion to postpone the awarding of a GrabCoins Reward (or any part thereof) for a reasonable period in the event of unforeseen circumstance, including any failure or delay in the transmission of any transaction by any party.
4.6 You will receive a GrabCoins Reward only if GrabCoins are being awarded by Grab in accordance with the applicable terms and conditions and/or discretion of Grab for such a transaction, notwithstanding that a transaction is an Eligible Grab Transaction under these Terms.
4.7 Each GrabCoins Reward is awarded in addition to the prevailing rate of GrabCoins being awarded by Grab to Grab users in accordance with the applicable terms and conditions of Grab. You are subject to and must comply with the terms and conditions of Grab.
5.1 When you charge Eligible Singtel Transactions on your GXS Credit Card during your monthly billing cycle, you are eligible to receive Singtel Cashback calculated at 1.75% of the total Eligible Singtel Transaction amount for that billing cycle, notwithstanding any exclusions under these Terms.
5.2 There is no minimum spend required on Eligible Singtel Transactions to receive Singtel Cashback. There is no cap on the amount of Singtel Cashback that you can earn each billing cycle.
5.3 Singtel Cashback will be calculated based on the total Eligible Singtel Transaction(s) which are charged and posted to your credit card account by the last day of your billing cycle, and will be rounded up to the nearest cent. The Bank is not responsible or liable for any late submission of an Eligible Singtel Transaction by any merchant or for any reason whatsoever.
5.4 Singtel Cashback for each billing cycle will be credited directly into your credit card account by the first day of your next billing cycle.
5.5 The Bank reserves the right to not credit and forfeit any Singtel Cashback to your credit card account if any Excess Balance limit (as may be determined by the Bank in its sole discretion) has been exceeded or if the crediting of any Singtel Cashback would cause such Excess Balance limit to be exceeded.
5.6 The determination of the Singtel Cashback awarded is at the Bank’s discretion, and the Bank may amend or vary the percentage of the Singtel Cashback from time to time at its sole discretion.
5.7 If your credit card account is closed prior to the crediting of the Singtel Cashback for any reason, or if Eligible Singtel Transactions are reversed or refunded, the Singtel Cashback that has yet to be credited will be forfeited notwithstanding that it was accrued within the billing cycle.
5.8 Adjustments will be made to the Singtel Cashback if there are any unposted, voided, cancelled, disputed and/or reversed transactions for any reason, including those arising from returned goods or services, billing disputes, or any other reason at the sole discretion of the Bank.
5.9 Singtel Cashback may be used to offset your future credit card account debits and cannot be transferred, withdrawn as cash or used to offset payments such as fund transfers, tax payments, financial charges, late charges, fees and other outstanding balances.
6.1 Each Reward you receive will be in the form specified in these Terms. You may view all Rewards you have received in the form of Base Cashback, and Grabcoin Rewards and Singtel Cashback in our mobile application. You may also view rewards received in GrabCoins in the Grab mobile application, to the extent made available by Grab.
6.2 The determination of any Reward awarded is at the Bank’s discretion, and the Bank may amend or vary each Reward from time to time at its sole discretion. All questions or disputes regarding eligibility or eligible transactions for any Reward will be decided by the Bank in our discretion.
6.3 The Bank is not responsible or liable for any Reward you redeem, any goods or services that you may purchase from an individual, a merchant or other third party provider using your Reward, or the quality of any such goods or services. We are entitled to charge your credit card account for the transaction amount, even if you do not receive the goods or services from the individual, merchant or third party provider, or the goods or services are not of satisfactory quality. If you do not receive the goods or services or the goods or services are not of satisfactory quality, you must approach the individual, merchant or other third party provider directly if you wish to seek recourse from them. Any dispute between you and the individual, merchant or other third party provider does not affect in any way your liability to us for the transaction amount, and you agree that we are entitled to debit the transaction amount in full from your credit card account.
6.4 Rewards are non-negotiable, non-transferable or non-exchangeable for cash or credit. There shall be no refund or exchange for any unclaimed or unutilised Reward.
6.5 You must not split transactions in order to receive more Rewards, meet the Minimum Spend requirement, Minimum Grab Spend requirement or for any other reason.
6.6 The Bank reserves the right to replace, exchange, vary or substitute any Reward with an item(s) of equivalent value at its sole discretion without prior notice or reason and without liability to any persons.
7.1 The Bank is not an agent of Grab or Singtel. The Bank holds a banking licence and is regulated by the Monetary Authority of Singapore. The Bank is a separate entity from and is not associated with the businesses of Grab, Singtel and their entities. The Bank is the provider of the GXS Credit Card and GXS Credit Card Rewards.
7.2 Terms and conditions of Grab and Singtel, as determined by them from time to time, shall apply. The Bank’s terms and conditions are separate from the terms and conditions of Grab and Singtel. The Bank is not responsible for the terms and conditions of Grab or Singtel, even though they may be stated in these Terms, or any changes to the terms and conditions of Grab or Singtel, even though such changes may affect the value of any Reward available to you under these Terms.
8.1 The Credit Card Rewards are available to you for your retail transactions for your personal use only. Should your spending be deemed by the Bank to be of commercial and/or non-personal use, the Bank reserves the right to refuse to award any Rewards. The Bank reserves the right to validate the nature of the transactions through any relevant merchants in arriving at this decision.
8.2 The Bank reserves the right at any time without giving any reason or notice you to claw-back, deduct, withdraw, or cancel any Reward awarded to you, including but not limited to, instances of reversals, cancelled, void, disputed transactions or abuse of the Rewards programme, for any other reason whatsoever, and without any compensation or liability to you.
8.3 If the Bank at any time determines at its sole and absolute discretion that any of the requirements of the Credit Card Rewards were not met or complied with, the Bank reserves the right to recover any or all Rewards(s) by deduction from your credit card account or any account you maintain with us.
8.4 If your credit card account is closed prior to the crediting of a Reward for any reason, or if an Eligible Transaction is reversed or refunded (in full or in part), the Reward that has yet to be credited will be forfeited notwithstanding that it was accrued under these Credit Card Rewards. Unused or unredeemed Rewards will be automatically cancelled and forfeited upon the closure of your credit card account for any reason. The claimed or unused Rewards shall not be transferable to any other person or card account.
8.5 The Bank’s records and decisions on all matters relating to the Credit Card Rewards (including but not limited to the eligibility of any person to participate in the Credit Card Rewards and the awarding of any Reward) shall be final, conclusive and binding on all customers. We are not obliged to entertain any correspondence.
8.6 The Bank’s decision on all matters relating to the Credit Card Rewards is final and binding on you. We are not obliged to entertain any correspondence.
8.7 The Bank is not responsible or liable for any Loss that you may incur as a result of us acting on any instruction that was not authorised by you or did not come from you, unless such Loss is caused by our gross negligence, wilful misconduct or fraud. “Loss” means any losses, damages, costs (including legal costs on a full indemnity basis), expenses, liabilities, taxes, charges, suits, proceedings, actions, claims, any other demands or remedies of any kind, whatsoever and however caused, whether arising under contract, tort or otherwise, and including any lost profits, earnings, business, goodwill or opportunity, whether or not foreseeable, and whether direct, indirect or consequential.
8.8 The Bank is not responsible for any failure or delay in the transmission of any transaction by any party, including acquiring merchants, merchant establishments or any telecommunication provider.
8.9 The Bank may add to, amend, modify or vary any or all of these Terms (including our fees and charges) at any time. Such addition, amendment, modification or variation will take effect on the date we specify. The Bank will notify you of any such addition, amendment, modification or variation. The Bank may introduce additional terms and conditions governing new features, services and products without giving you any advance notice. Nonetheless, we will use reasonable endeavours to provide you with 30 days' advance notice for any variation relating to our fees and charges and your liabilities or obligations, unless the addition, amendment, modification or variation is clarificatory in nature or required for compliance with Applicable Law (which may take effect immediately).
8.10 If you continue to use the GXS Credit Card after having been notified of amendments to these Terms, you are deemed to have agreed to and accepted the amendments. If you do not accept any such amendments, you must discontinue your use of, and terminate your banking relationship with us, with respect to the GXS Credit Card in accordance with these Terms and the terms and conditions governing the GXS Credit Card, after paying all amounts you may owe us.
8.11 The prevailing FlexiCredit Terms and any other applicable terms and conditions of the Bank (“Account Terms”) shall continue to apply. In the event of any inconsistency between these Terms and the Account Terms, these Terms shall, to the extent of such inconsistency, prevail in respect of matters relating to the Credit Card Rewards.
8.12 A third party who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce or enjoy the benefit of any provision of these Terms.
8.13 These Terms shall be governed by and interpreted in accordance with Singapore law, and you agree to submit to the exclusive jurisdiction of the Singapore courts.
8.14 Unless otherwise stated, this Programme is not valid with other offers, discounts, rebates, vouchers, privileges or promotions.
