GXS Chatbot
Terms Of Use
These beta terms and conditions (collectively, “GXS Chat Terms of Use”) form the basis of our agreement with you when you use and/or access our GXS chatbot services (beta) (“Chatbot”).
You agree to accept the following additional terms and policies which also govern your access and/or use of our Chatbot:
a. GXS Terms of Use, which may be found at www.gxs.com.sg/terms-of-use
b. Data Privacy Policy, a copy of which may be found at www.gxs.com.sg/data-privacy (“Data Privacy Policy”)
c. Acceptable Use Policy, copy of which may be found at www.gxs.com.sg/acceptable-use (“AUP”)
All references to “Site” or “App” or any other similar references in the GXS Terms of Use, Data Privacy Policy and Acceptable Use Policy shall be a reference to “Chatbot”. These GXS Chat Terms of Use are in addition to the GXS Terms of Use, Data Privacy Policy and Acceptable Use Policy and are not intended to amend or vary any term in the GXS Terms of Use, Data Privacy Policy and Acceptable Use Policy.
You are deemed to have read and accepted these GXS Chat Terms of Use (including the additional terms and policies) when you use and/or access our Chatbot. You are advised to discontinue any access or use of our Chatbot should you disagree with any of these terms. Please read these terms carefully as they contain important information governing your relationship with us when you use our Chatbot.
We reserve the right to make any change to these GXS Chat Terms of Use at any time without notice, whether to correct any error, comply with prevailing laws and regulations or otherwise as required in our sole discretion.
Our Chatbot is an automated chat facility based on the emerging technology of generative artificial intelligence. Content published on or any responses from our Chatbot is for general information only and should not be considered as official statements or financial advice from us or be construed in any way as offering any products or services. You should not rely on such content or responses as advice. You are advised not to use the content published on or the responses from our Chatbot as the sole source of general information and to seek independent professional advice before acting or omitting to act, in reliance on any content published by the Chatbot.
The content published on and responses from our Chatbot is made available primarily for Singapore users. We do not represent or warrant that such content published on or responses from our Chatbot are appropriate for use or available in other locations. We do not represent or warrant that such content published on or responses from our Chatbot are (and remain) accurate, complete, up to date or fit for any use and it should not be relied upon as such.
We do not represent or warrant that our Chatbot will be accessible at all times, function with any electronic equipment, software, or other electronic banking services or platforms that we may offer, uninterrupted or error-free.
Without limiting any disclaimers in this GXS Chat Terms of Use or any other service terms or terms of use, you acknowledge and agree that beta services are not ready for general commercial release and may contain bugs, errors, defects, lags or any other harmful components. You acknowledge and agree that our Chatbot is to be used “as is”.
We will retain a transcript and/or recording of all communications made between you and us via our Chatbot. We are not obliged to provide you with a copy of such transcripts and/or recordings. We will retain such transcripts for a period of time (as considered appropriate by us at our discretion) so as to comply with applicable laws and regulations and our internal policies. You agree that we shall have the right to use the transcripts and/or recordings in the event of any dispute.
We exclude all implied conditions, warranties, representations, or other terms that may apply to our Chatbot, including any content on them. We are not liable to you for any loss or damage, whether foreseeable or not, in contract, tort (including negligence), breach of statutory duty, or otherwise, arising from or in relation to your use of, or inability to use, our Chatbot, or use of or reliance on any content published on or responses from our Chatbot. We are not liable for any loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential loss or damage. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
You hereby agree to indemnify us, our affiliates, agents and/or service providers, and to keep us, our affiliates, agents and/or service providers harmless from any losses, damages, costs, charges, expenses, liabilities, claims or proceedings which we or any of our affiliates, agents and/or service providers may suffer as a result of or in relation to your use, inquiries, instructions or purported use, inquiries and instructions of our Chatbot.
It is your responsibility to maintain the physical security of your devices and the confidentiality of the information on your devices. Please refrain from providing any personal data or sensitive information in your use of our Chatbot. Should you provide any personal data in your use of our Chatbot, you consent to us collecting, using, processing and/or disclosing your personal data for the purposes below.
All communications made between you and us via our Chatbot will be collected, used, processed and/or disclosed by the Bank and/or any authorised third parties for the purposes of responding to queries, feedback or requests provided while using our Chatbot, improving our Chatbot’s accuracy and enhancing the quality of and providing services to you and will be collected, used, processed and/or disclosed in accordance with our Data Privacy Policy.
English shall be the prevailing language used for the Chatbot and without prejudice to these terms, we are not liable to you for any loss or damage, whether foreseeable or not, arising from or in relation to your use of our Chatbot in any language.
These terms are governed by the laws of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.
